Help
Support
Real people read every message. Tell us what happened and we will help sort it out.
Contact us
Email support@jodacollective.com. We aim to reply within two business days.
Please include your account email and, for an order question, the order number. Never send passwords or full card numbers — we will never ask for them.
Seller plans and billing
Plans are optional monthly subscriptions that raise your listing limit. They renew automatically until cancelled, and you can change or cancel any time from Dashboard → Billing. Plans bought in the iOS app are managed through your Apple ID account settings — including cancellation and refunds, which Apple handles.
Orders and payments
Where a listing offers Buy on Joda, payment is processed by Stripe for the seller. The seller — not Joda — is responsible for the item, shipping, and refunds. Message the seller from the order page first; if you cannot reach them, email us and we will step in.
Safety and reporting
Report any listing or seller from its page using the report link. We review every report. If something feels wrong, do not continue the transaction — tell us and we will look into it.
Joda Collective is operated by PetalForm LLC, a limited liability company registered in Ohio, United States.